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All Rights Reserved.
Chicago-based Treoden.com is owned and operated by Cool Cell Gear, Inc. an online provider of mobile device accessories. Cool Cell Gear, Inc. also owns and operates www.blackberryden.com, a leading online store dedicated to the sale of Blackberry phone accessories and www.cooligear.com, a leading online store dedicated to the sale of iPhone accessories. Through its online stores, Cool Cell Gear is dedicated to providing its customers with a broad selection of competitively priced, quality products. We have relationships with companies and suppliers from all over the world so that we may offer our customers the latest products at affordable prices. We constantly are looking to enhance our websites so that we can deliver a unique and user-friendly shopping experience. Payment Methods Accepted: Treoden.com accepts VISA, MasterCard and American Express. We don't charge your account until the day your order ships. For companies and governmental organizations, we also accept Purchase Orders. Please send us an email (including your fax number) at support@treoden.com to request a credit application and to set up a terms account. Orders: Orders are processed Monday through Friday. Orders placed on the weekend or holidays will be processed on the following business day. After your credit card information has been verified, you will automatically be sent an email confirmation. You will also receive a follow-up shipment notification email when your order has shipped. Orders are usually processed within 24 to 48 hours. All phone and fax orders will be processed next business day. Your Privacy is Protected Protecting your personal information and privacy is very, very important to us. We do NOT sell or rent our customers names, addresses or e-mail addresses to anyone...period. We send out e-mail notifications on products, special promotions, etc. from time to time. If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, you will have the option to opt-out of any future emails. Shipping Methods & Rates: Treoden.com uses UPS as our primary carrier for all orders. We DO NOT deliver to any P.O. Boxes. You will automatically be sent a confirmation email when your order has been processed and shipped. You can check on the status of your order by clicking on the link in the confirmation email. If you are a Yahoo! member you can also check on the status of your order by going to www.shopping.yahoo.com and click on Shopping Account. UPS orders can be tracked on the UPS website www.ups.com. UPS tracking numbers can be tracked only after they are entered into the UPS tracking system, usually at the end of each business day. All orders are shipped Monday through Friday during regular business hours. Orders received after 3:00 p.m. (CST) will be processed next business day. Shipping is not available for Saturday or Sunday delivery and/or holidays. Delivery time is from point of order fulfillment, not order placement. Treoden.com currently offers the following shipping methods and flat shipping rates:
If you receive free shipping on an order (during special promotions) and return any item(s) from the order, you will be charged (amount will be deducted from your refund) a $3.95 flat shipping and handling fee. Please keep in mind that shipping times may vary depending on destination. From time to time we may expand or limit our shipping options due to order volume. On Ground orders we also may upgrade the shipping (at our expense) to meet the 3-7 business day delivery guarantee. Treoden.com will not be held responsible for packages left outside a residence if signature service is not requested in the "Comments Section" during checkout or if the customer has a signature release on file with UPS. Customers will be charged a service fee for any refused package or undeliverable packages due to incomplete address information. Refused Packages and Undeliverable Packages: Customers will be charged a service fee for the following: - Refused packages - Undeliverable packages due to incomplete or incorrect address information - Re-shipment of packages returned to us. Unfortunately, we do not ship internationally at this time. Weather-related shipping delays: On rare occassions, deliveries to certain areas are delayed or suspended completely due to adverse weather activity. This is particularly true during Winter months. We are very sorry for the inconvenience these delays may cause. We hope you will understand that occasionally shipments may be delayed by circumstances beyond our control. Please note the we will not provide shipping refunds due to weather related delays outside our control. Sales Tax: Orders that are shipped to addresses in IL. are subject to the Illinois state sales tax of 9.00%. Volume Purchases: Treoden.com is the right place to make volume purchases. We are pleased to offer this service to anyone who is buying large quantities. Please email us at support@treoden.com with your volume purchase request and we will reply with a quote within 24 to 48 business hours. A Word About Product Packaging: Because of our extensive network of suppliers and manufacturers we are able to carry a full range of Original (OEM) and aftermarket accessories on many popular Treo accessories. Most of our accessories are in "retail" packaging. We also carry a selected assortment of "loose packaging" or "bulk packaged" merchandise. These accessories usually come in "poly bag," "clamshell," or "generic box" packaging. Even though these products are brand new, they tend to be (on average) slightly less expensive than the same product that is "retail" packaged. In the event that you receive an item that is not in a "retail" package, rest assured that the product is brand new. We inspect all of the products that we receive from our suppliers to ensure they are brand new. Security: All orders on Treoden.com are processed with the latest 128-bit SSL encryption through Yahoo! Shopping. All shipping, billing, or credit card information is kept within our secure server. We do not sell or distribute our customer information to any outside organization or third party. The information we collect is strictly for product purchasing and to verify payment methods. If you have any questions, please email us at support@treoden.com Refunds/Returns: Our return policy is simple. If you are not satisfied with any of our products, simply return the product UNUSED (in new/original condition) within 30 days of the order date for a refund of the item price (less original shipping charges). PLEASE NOTE:
Bluetooth Products (Headsets, Keyboards): Without exception, there will be a 20% restocking fee for all open box Bluetooth product returns. In the event that your Bluetooth product may be defective, please contact the manufacturer directly. A product must be diagnosed "defective" by a member of the Manufacturer's Technical Support Staff. Once it has been diagnosed, please ask for a case number and contact our customer service department at support@treoden.com. To start your return, simply email us at support@treoden.com to receive an RMA (Return Merchandise Authorization) number so we can ensure proper credit to your account. Your RMA number must appear on your return package label or clearly on the outside of the box/package. Please note that you must obtain an RMA number for both defective returns and/or non-defective returns. After you obtain the RMA number, package the product(s) up and include a copy of your invoice and a note stating the reason for the return. Ship the product(s) to be returned using a trackable means (Fed Ex, UPS, DHL, etc) to the below address. Please allow up to seven (7) business days after Treoden.com has received your return for your refund to be processed. If a returned item has been discontinued, or is no longer in stock, Treoden.com will send a similar replacement at its discretion. SHIP ALL RETURNS TO: Treoden.com Attn: Returns 1935 S. Plum Grove Rd. #102 Palatine, IL 60067 [YOUR RMA NUMBER GOES HERE] Technical Support: All product Technical Support is provided by the product manufacturer, except for products sold under the Cool Cell Gear brand. Most products have support information clearly noted in the manual and generally the packaging as well. If not, contact the manufacturer directly to obtain support. Manufacturer’s Warranties: If your product becomes defective after the 30-day return policy, you should first contact the product manufacturer to get the specific details on their warranty policy. If, after contacting the manufacturer, you still need assistance, please email us at support@treoden.com with details. Each manufacturer offers different warranty periods (ranging from six months to lifetime) and procedures. Regardless of when your item becomes defective, you will be responsible for ALL shipping charges (back to us and for us to ship the replacement back to you) on warranty returns and replacements. Exchange Policy: To exchange a non-defective product, please return it for credit and place an order for a new item. Please make sure the returned item(s) meets the criteria outlined in the Refunds/Returns Policy guidelines. No shipping and handling fees will be refunded. Customer pays for all shipping fees acquired when sending the return item(s) back to Treoden.com. Support: For support contact us via email support@treoden.com. We greatly appreciate your business! |